We want you to be completely satisfied with your purchase! If you need to return or exchange an item, we’re here to help.
Return Policy
You have 30 days from the date of purchase to return your item. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item should be unused, in the same condition that you received it, and in its original packaging. Please include a receipt or proof of purchase with your return.
Partial Refunds
In some cases, only partial refunds are granted:
Items that are damaged or missing parts not due to our error.
Return Process
Prepare Your Return: Ensure your item is unused and in its original packaging. Include your receipt or proof of purchase.
Mail your return to
Comrie Rubber, 77 – 79 Dukes Road, Southampton, Hampshire, SO14 0ST
(For items over £50, we recommend using a trackable shipping service or purchasing shipping insurance.)
Receive Confirmation
Once we receive and inspect your return, we will email you regarding the approval or rejection of your refund.
Get Your Refund
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 24 hours.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account or contact your credit card company as necessary, processing times can vary.
If you’ve done the above and still have not received your refund, please contact us at comrie@hgl-uk.com.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us at comrie@hgl-uk.com. and send your item to the address below.
Return & Exchange Shipping
To return or exchange your product, please mail it to:
Comrie Rubber, 77 – 79 Dukes Road, Southampton, Hampshire, SO14 0ST.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
FAQs
Q: What if my item is not in its original condition?
A: Items not in their original condition, damaged, or missing parts not due to our error may only receive a partial refund.
Q: How long does it take to process a return?
A: Once we receive your item, we typically process returns within 24 hours and notify you via email.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at comrie@hgl-uk.com.